Checked by the FlyClaims claims team
Compensation for Etihad Airways delays and cancellations
Was your Etihad Airways flight delayed by 3 hours or more, cancelled or overbooked? You may be owed up to €600 per passenger. Check your flight in 30 seconds; we deal with Etihad Airways for you.
Check compensationYour rights with Etihad Airways
Etihad Airways must follow EU261 like every other airline. If your flight arrived 3 or more hours late, was cancelled less than 14 days before departure, or you were denied boarding, you can claim compensation based on the flight distance:
| Flight distance | Compensation |
|---|---|
Up to 1,500 km e.g. Amsterdam – London | €250 |
1,500 – 3,500 km, or any flight within the EU over 1,500 km e.g. Berlin – Lisbon | €400 |
Over 3,500 km e.g. Paris – New York | €600 |
For delays, the arrival delay at your final destination must be 3 hours or more. Long-haul delays of 3–4 hours pay 50%.
Etihad Airways flights departing from the EU, EEA, Switzerland or UK are covered. Flights arriving in Europe from elsewhere are not covered, because Etihad Airways is based outside the EU and UK.
How to claim from Etihad Airways
You can claim yourself through etihad.com, or let us do it. We send the claim, deal with refusals and take Etihad Airways to court if needed, for one fee of 20% incl. VAT.
Etihad Airways compensation: common questions
How much compensation does Etihad Airways pay?
Etihad Airways pays €250, €400 or €600 per passenger depending on flight distance, as set by EU261. For flights under UK261, £220, £350 or £520.
How long does Etihad Airways take to pay?
Most airlines pay within 2 to 12 weeks of receiving a complete claim. If Etihad Airways refuses without a valid reason, we can take legal action, which takes longer but costs you nothing extra.
Can Etihad Airways refuse because of bad weather or a technical problem?
Severe weather can exempt Etihad Airways, but technical problems generally can't. Airlines sometimes give a reason that doesn't hold up; we check weather and air traffic data for your flight.
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