Checked by the FlyClaims claims team
Compensation for TUIfly delays and cancellations
Was your TUIfly flight delayed by 3 hours or more, cancelled or overbooked? You may be owed up to €600 per passenger. Check your flight in 30 seconds; we deal with TUIfly for you.
Check compensationYour rights with TUIfly
TUIfly must follow EU261 like every other airline. If your flight arrived 3 or more hours late, was cancelled less than 14 days before departure, or you were denied boarding, you can claim compensation based on the flight distance:
| Flight distance | Compensation |
|---|---|
Up to 1,500 km e.g. Amsterdam – London | €250 |
1,500 – 3,500 km, or any flight within the EU over 1,500 km e.g. Berlin – Lisbon | €400 |
Over 3,500 km e.g. Paris – New York | €600 |
For delays, the arrival delay at your final destination must be 3 hours or more. Long-haul delays of 3–4 hours pay 50%.
All TUIfly flights departing from or arriving in the EU, EEA and Switzerland are covered.
How to claim from TUIfly
You can claim yourself through tuifly.com, or let us do it. We send the claim, deal with refusals and take TUIfly to court if needed, for one fee of 20% incl. VAT.
TUIfly compensation: common questions
How much compensation does TUIfly pay?
TUIfly pays €250, €400 or €600 per passenger depending on flight distance, as set by EU261. For flights under UK261, £220, £350 or £520.
How long does TUIfly take to pay?
Most airlines pay within 2 to 12 weeks of receiving a complete claim. If TUIfly refuses without a valid reason, we can take legal action, which takes longer but costs you nothing extra.
Can TUIfly refuse because of bad weather or a technical problem?
Severe weather can exempt TUIfly, but technical problems generally can't. Airlines sometimes give a reason that doesn't hold up; we check weather and air traffic data for your flight.
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