Checked by the FlyClaims claims team
Compensation for SunExpress delays and cancellations
Was your SunExpress flight delayed by 3 hours or more, cancelled or overbooked? You may be owed up to €600 per passenger. Check your flight in 30 seconds; we deal with SunExpress for you.
Check compensationYour rights with SunExpress
SunExpress must follow EU261 like every other airline. If your flight arrived 3 or more hours late, was cancelled less than 14 days before departure, or you were denied boarding, you can claim compensation based on the flight distance:
| Flight distance | Compensation |
|---|---|
Up to 1,500 km e.g. Amsterdam – London | €250 |
1,500 – 3,500 km, or any flight within the EU over 1,500 km e.g. Berlin – Lisbon | €400 |
Over 3,500 km e.g. Paris – New York | €600 |
For delays, the arrival delay at your final destination must be 3 hours or more. Long-haul delays of 3–4 hours pay 50%.
SunExpress flights departing from the EU, EEA, Switzerland or UK are covered. Flights arriving in Europe from elsewhere are not covered, because SunExpress is based outside the EU and UK.
How to claim from SunExpress
You can claim yourself through sunexpress.com, or let us do it. We send the claim, deal with refusals and take SunExpress to court if needed, for one fee of 20% incl. VAT.
SunExpress compensation: common questions
How much compensation does SunExpress pay?
SunExpress pays €250, €400 or €600 per passenger depending on flight distance, as set by EU261. For flights under UK261, £220, £350 or £520.
How long does SunExpress take to pay?
Most airlines pay within 2 to 12 weeks of receiving a complete claim. If SunExpress refuses without a valid reason, we can take legal action, which takes longer but costs you nothing extra.
Can SunExpress refuse because of bad weather or a technical problem?
Severe weather can exempt SunExpress, but technical problems generally can't. Airlines sometimes give a reason that doesn't hold up; we check weather and air traffic data for your flight.
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