Checked by the FlyClaims claims team
Compensation for Edelweiss delays and cancellations
Was your Edelweiss flight delayed by 3 hours or more, cancelled or overbooked? You may be owed up to €600 per passenger. Check your flight in 30 seconds; we deal with Edelweiss for you.
Check compensationYour rights with Edelweiss
Edelweiss must follow EU261 like every other airline. If your flight arrived 3 or more hours late, was cancelled less than 14 days before departure, or you were denied boarding, you can claim compensation based on the flight distance:
| Flight distance | Compensation |
|---|---|
Up to 1,500 km e.g. Amsterdam – London | €250 |
1,500 – 3,500 km, or any flight within the EU over 1,500 km e.g. Berlin – Lisbon | €400 |
Over 3,500 km e.g. Paris – New York | €600 |
For delays, the arrival delay at your final destination must be 3 hours or more. Long-haul delays of 3–4 hours pay 50%.
All Edelweiss flights departing from or arriving in the EU, EEA and Switzerland are covered.
Good to know about Edelweiss
Part of the Lufthansa Group. Claims are handled through the group's central customer relations; refusals often cite weather or air traffic control, which we check against flight data.
How to claim from Edelweiss
You can claim yourself through flyedelweiss.com, or let us do it. We send the claim, deal with refusals and take Edelweiss to court if needed, for one fee of 20% incl. VAT.
Edelweiss compensation: common questions
How much compensation does Edelweiss pay?
Edelweiss pays €250, €400 or €600 per passenger depending on flight distance, as set by EU261. For flights under UK261, £220, £350 or £520.
How long does Edelweiss take to pay?
Most airlines pay within 2 to 12 weeks of receiving a complete claim. If Edelweiss refuses without a valid reason, we can take legal action, which takes longer but costs you nothing extra.
Can Edelweiss refuse because of bad weather or a technical problem?
Severe weather can exempt Edelweiss, but technical problems generally can't. Airlines sometimes give a reason that doesn't hold up; we check weather and air traffic data for your flight.
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